How Do I...?

My usage is high – can the meter be running fast?

Answer: 

Meters (water or electric) rarely run fast, and if they do, the percentage of accuracy is usually insignificant. If your billed usage is high, it could be the result of a number of possibilities that together we can investigate such as:

  • rechecking the reading that was used for billing to verify accuracy;
  • reviewing your account history – looking at usage for the same billing period last year;
  • looking at conditions that may have changed in your household, such as more people living at the residence, etc.;
  • checking to see if there are malfunctioning appliances that draw supply, for example, lights, fans, or toilets running continuously;
  • verifying that water is not dripping from faucets, shower heads, or outside spigots and hoses.