Can I get on a budget to pay my utility charges?

Yes, the City of St. Marys offers a Level Bill Payment Plan option to residential homeowners. Level Bill Payment Plan applications are accepted each year in August. A twelve month billing history is required with the City at the same address as on the application and your account must have a zero balance due. With the Level Bill Payment Plan, you make a set budgeted payment each month that is approximately equal to the average monthly utility charge during the prior 12-month period. Although the amount billed each month is the same, the actual charges are calculated monthly and the difference between the amount paid and the amount used is held as a deferred balance. Once annually, a settle-up process occurs and budget customers are required to pay actual and any deferred balances remaining from the current budget year. Level Bill Payment accounts are reviewed annually to ensure that the budget amount remains close to the current monthly average and are adjusted as necessary.

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1. Can I pay my utility bill with a credit card?
2. Although I have signed up for the bank draft option of bill payment, I still receive a monthly bill. Why is that?
3. I can’t pay my entire bill this month. Will you accept a partial payment?
4. Can I get assistance in paying my utility charges?
5. Who do I call to have a final meter reading done?
6. Who do I call to report a problem with my electric service or an outage?
7. Who do I notify when digging is to be done in my yard?
8. Who do I call to report a street light that is not working?
9. I think I may have a faulty electric meter. Who do I call to have it checked?
10. Do you read our meters every month?
11. What should I do during a power outage?
12. My usage is high, can the meter be running fast?
13. I have trees on my property near power lines that I want trimmed or removed. Who should I contact?
14. My utility charges seem high this month. Can you explain why?
15. Why are sewer charges higher than water charges?
16. Can I get on a budget to pay my utility charges?
17. When is my utility payment due?
18. Where can I pay my bill?